Connekt Broadband, a leading internet service provider in Nigeria, sought to revolutionize their operations and customer experience by leveraging innovative technology solutions. The company aimed to enhance its service offerings and streamline its internal processes to meet the growing demand for reliable and high-speed internet connectivity.

The Assignment

Gooro Consulting was tasked with providing comprehensive product development management and process optimization services to drive Connekt Broadband’s growth and efficiency.

Achievements

Successful Product Development and Launch:

The Airtime and Internet giveaway web applications developed by Gooro Consulting received positive feedback from Connekt Broadband’s customers, leading to increased customer engagement and loyalty. The applications were successfully launched and have since become a key component of Connekt Broadband’s customer retention strategy.

The website upgrade resulted in a modernized and user-friendly interface, which significantly improved the customer journey. The website’s performance was enhanced, with faster load times and improved navigation, contributing to higher customer satisfaction.

Increased Productivity:

Our process development and maintenance efforts led to a remarkable 60% increase in productivity over two years. This achievement was made possible by the optimization of workflows, the introduction of automation where possible, and continuous monitoring and improvement of processes. As a result, Connekt Broadband experienced smoother operations and a more efficient workforce.

Enhanced Operational Efficiency with Odoo ERP:

The implementation of the Odoo ERP system transformed Connekt Broadband’s operational efficiency. With a centralized platform for managing various aspects of the business, the company was able to reduce redundancies, improve data accuracy, and make more informed business decisions. The ERP system also contributed to better resource management and cost savings.

Improved Customer Relationship Management:

The NativeTalk CRM system enabled Connekt Broadband to take its customer relationship management to the next level. By leveraging the CRM’s capabilities, the company was able to segment its customer base more effectively, deliver personalized communications, and respond to customer inquiries promptly. This resulted in improved customer satisfaction and loyalty.

Seamless Collaboration with Google Drive:

The Google Drive setup provided Connekt Broadband with a reliable platform for document sharing and collaboration. Teams across the organization were able to access and collaborate on documents in real time, leading to improved efficiency and better coordination. The implementation also ensured that critical documents were securely stored and easily accessible when needed.